Terms and Conditions

Effective Date: 30th June 2024

Welcome to Wegnalls Willow Coffins, a UK-based handmade coffin company. By accessing our website and purchasing our products, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully before using our services.

1. Introduction

These terms and conditions govern your use of our website and the purchase of our products. By using our website, you accept these terms in full. If you disagree with any part of these terms, you must not use our website or purchase our products.

2. Company Details

3. Products

All our coffins, linings and baskets are handmade and unique. As such, slight variations in colour, size, and design may occur, especially when working with a natural material such as willow. 

Please note that colours displayed on your screen may differ from the actual product due to variations in screen settings. There may also be variations in design due to the nature of the natural materials used in our products.

We ensure the highest quality, care and craftsmanship in all our products.

4. Orders and Payment

  • Order Process: Orders can be initiated by contacting us via email or through our website contact form. Upon receipt of your enquiry, we will send you an order form to complete, by email or post.
  • Our order process allows you to check and amend any errors before your order is confirmed and work begins.
  • Order Confirmation: Your order will be confirmed by email once the completed order form is received and we have discussed the specifics relating to your order. 
  • Please take the time to read and check your order. Changes cannot be made once the order has been confirmed and payment made. 
  • Payment: We accept payment via bank transfer. 
  • Full payment is required at the time of order confirmation and an invoice will be sent with payment details.
  • Commencement of Work: Work on your order will begin once payment is received.
  • Cancellation: Due to the custom nature of our products, orders cannot be cancelled once placed and paid for.
  • If we are unable to supply you with the product, we will inform you of this by e-mail or telephone and we will not process your order.

5. Delivery

  • Delivery Area: We deliver within the UK only.
  • Delivery Time: Standard delivery time is 7-14 working days from the date of order confirmation, depending on workload and material availability. 
  • The exact delivery timeframe will be confirmed once we have all the details from your order form.
  • If we are unable to deliver the product ourselves, we will endeavour to find a suitable courier service and inform you of the options before the order is confirmed. 
  • If we are unable to meet the estimated delivery date because of an Event Outside of Our Control, we will contact you with a revised estimated delivery date. (Also 8: Force Majeure)
  • Delivery Charges: Delivery charges depend on the delivery location. This will be confirmed before payment and order confirmation.

6. Returns

  • Returns: Due to the nature of the products details on our site, returns are only accepted if the product is damaged upon receipt.

6.1. Inspection and Acceptance

  • Inspection: The Customer is responsible for inspecting the product upon delivery for any damage or discrepancies.
  • Reporting Damage: Any damage must be reported to us within 24 hours of delivery. Please include photos of the damage for faster resolution. We will arrange for repair or replacement at our discretion.
  • Acceptance: Acceptance of the product signifies the Customer’s satisfaction with it.

7. Liability

We are not liable for any indirect, special, or consequential losses arising from the use of our products. Our liability is limited to the purchase price of the product.

8. Force Majeure

We will not be liable for any delay or failure to perform our obligations under these Terms due to causes beyond our reasonable control, including acts of God, war, terrorism, strikes, or natural disasters.

9. Privacy

We are committed to protecting your privacy. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.

10. Intellectual Property

All content on our website, including text, images, and designs, is the property of Wegnalls Willow Coffins and is protected by UK intellectual property laws.

11. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes relating to these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to Terms

We reserve the right to amend these terms and conditions at any time. Any changes will be posted on our website, and it is your responsibility to review these terms regularly.

Contact Information

If you have any questions about these terms and conditions, please contact us at steph@wegnallswillowcoffins.co.uk

By using our website and purchasing our products, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.

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